Service terms

• There is no obligation on our quotations. Please verify any prices and availability at the time of booking.
• The booking is only official when we receive the specified deposit amount and when the customer receives the booking confirmation reference number.
• Deposits are non-refundable.
• Our management reserves the right to refuse our service at any given time.
• The card holder is responsible for any misbehavior of his or her guests. This does not remove the obligations on the individual(s) who took the action.
• We have a no food and no smoking policy in all of our vehicles.
• Sunroof can be opened only by drivers’ approval.
• The driver may reserves the right to leave the privacy window open, in some circumstances.
• If the vehicle, after the services is unreasonably unclean, soiled or muddy the driver may reserve the rights of implementing the charges accordingly.
• Any deliberate damage caused by customer will be reported to the police, and charges will be made with the necessary authority.
• There is minimum cleaning charge of £150.00 applicable for sickness (i.e. vomiting) in the vehicle; the customer shall inform the driver if sickness (i.e. vomiting) is likely to happen, the driver can only take action if the safety of the vehicle or passengers is not at risk. Informing the driver does not mean the charges may not apply.
• Intoxication or drunkenness cannot be tolerated under any circumstances, which will lead to immediate service termination.
• For law and safety reasons customers shall not stretch their arms, legs, head or any part of their body out of window.
• Children must be companied by an adult at least 21 years of age, for health and safety reasons.
• Only airport customers are allowed to bring luggage or suitcase in the car.
• The amount of luggage should be confirmed in booking, according to vehicle type.
• The booked pickup address, the destination and the route, must be accessible for the type of vehicle the customer hire, if the location or the route cannot be accessed because of traffic signs or physical restrictions, or may danger the safety of vehicle or passengers, the driver reserves the rights at anytime to arrange an alternative route, or location to pickup or drop off the customers.
• Additional passengers will incur extra charges. These charges may vary from £5 to £20 and upwards per person-per hour. The addition of passengers may not always be an option. Capital Limo should be informed in advance regarding any extra passengers, in this unlikely event the driver may refuse extra passengers if it is not confirmed, this is for safety reasons.
• Reduction in number of passengers and alteration to journey will not justify the customer for refund or reimbursement, as the resources are allocated for the original booking.